Hello. I'm Charul.

I build products,
and I sweat the details.

I'm a Product Manager in New York, and I've worked across payments, pricing, and consumer credit. Each click costs something, and on a hard day it compounds. I read every product by asking who pays.

Experience 6 yrs in payments, pricing, and consumer credit
Reach 10s of M people used what I shipped
Impact 30% completion through flows I rebuilt

About

I learned product inside global banks, close to money in motion.

I spent my early career in global transaction banking at Credit Suisse and cross-border payments at Barclays, learning how money actually moves: cutoff times, correspondent chains, failure modes with paperwork attached. Along the way I worked on UPI infrastructure with NPCI, while India rebuilt retail payments in real time, and realized the rails aren't laws of physics. Someone built them, and someone can build better ones.

I went to NYU Stern for an MBA in Quantitative Finance and Strategy, and the pivot clicked. I already knew how money moves and where it breaks, so I could focus on building on top of it. The surprise was my first marketing class ever, which taught me to see products from the person's side of the counter. I've been suspicious of planned obsolescence ever since, including in my own roadmaps.

Today I own a self-serve customer experience product at Capital One, in one of consumer credit's harder corners. I sit close to the funnel: instrument where people drop off, rebuild the flows, watch what moves. And when I have a question, I don't wait for an answer. I prototype it, pull the data myself, and find out.

  1. BITS PilaniEDU2015 - 2019 Bachelor of Engineering (Honours), Chemical Engineering, Computer Science minor 2015 to 2019
  2. Credit Suisse2019 - 2021 Product Manager · Predictive Analytics, Global Transaction Banking 2019 to 2021
  3. NPCI2021 - 2022 Product Manager (pro bono) · UPI 123PAY 2021 to 2022
  4. Barclays2021 - 2023 Product Manager · Payments Infrastructure, Global Payments 2021 to 2023
  5. NYU SternEDU2023 - 2025 Master of Business Administration, Quantitative Finance and Strategy 2023 to 2025
  6. Hummingbird2024 - 2025 Product Manager · Pricing & Scenario Intelligence 2024 to 2025
  7. Capital One2025 - now Product Manager · US Card 2025 to now

Projects

Some things I've built.

Other builds, including the fun ones

Writing

Notes from the back end of the money stack.

I read everything I can about how money works, and I write about the part that pulls me in most. The front door gets the attention, but the real systems live at the other end, and that is where I spend my time. Some of these are my own notes, some are teardowns of books that taught me how to see it.

Field Notes

7 pieces
Field notes·Pricing·5 min read
The Back End of the Bill

Treating pricing like a product is the right idea. But the back end, the month spend runs away from someone, is the part almost no one builds.

Read
Field notes·Stablecoins·5 min read
The Disappearing Act

As money rails go invisible, they feel exactly like a bank while carrying none of a bank's protections. The recourse disappears along with the word crypto.

Read
Field notes·Payments optimization·5 min read
The False Positive

The approval/fraud/cost balance is scored entirely from the merchant's side of the counter. The false positive is a real person the system decided to read as a threat.

Read
Field notes·Consumer credit·5 min read
The Death of the Loan Officer

Underwriting moved from a human's gut to a rigid model to a data-rich re-underwriting. At every step, the question that matters is who falls outside the box, not who gets in.

Read
Field notes·Incumbents vs. fintechs·5 min read
Why Banks Lose, and It Isn't the Tech

Incumbents do not lose to fintechs because of COBOL. They lose because they are governed to prevent failure in a market that rewards reducing the cost of it. The bottleneck is the org chart, not the stack.

Read
Field notes·Identity, KYC, AML·5 min read
The Compliance Money Pit

Enormous AML spend, a tiny catch rate, and the people it hurts most are the ones who cannot prove they exist at all. Compliance is necessary. The way we do it now is not working.

Read
Field notes·Embedded finance·5 min read
Banks as Utility Pipes

As money moves itself, banking dissolves into the invisible back end of other people's products. Frictionless access is fine until the bad month. No one is building the embedded path to forbearance.

Read